Terms & Conditions
The commercial activity of buying and selling on the website
www.flex-arm.com is governed by the following terms of sale (pursuant to
Legislative Decree no. 185/99 on distance contracts):
1 – PARTIES
Supplier of this service is:
dei F.lli Amodeo Marco and Federico snc (later in the text only as
"AWS") The delivery address is Via W. Tobagi 5, 20081 Abbiategrasso (MI)
– VAT Number IT06685100965
Customer is the one who, after having purchased on-line, is added into the database of costumers management.
2 – OBJECT OF THE SERVICE
The Supplier, through this online store, provides the customer an electronic catalog of products.
Additional and more detailed product information can be requested by e-mail at email@example.com
customer can view the entire catalog available on–line without any
pre-registration and will be able to complete the purchase, after
inserting the products in the cart, simply filling in the form. To
process your order, it is essential that the field VAT is properly
completed with VAT for intracommunity transactions.
Private customers should not use the on-line shop but can contact us directly for an offer including VAT.
contract shall be concluded exclusively through the online channel
named "Internet", at www.flex-arm.com, with conditions of sale
established by the Supplier, which shall remain in effect until changed
by the same. Any changes, corrections or updates will be posted in the
appropriate sections on the services available on this site and will be
effective from the date of publication.
With the purchase, the customer unconditionally accepts the terms and conditions of sale.
3 – PRICES OF GOODS AND PURCHASE METHODS
prices on the site www.flex-arm.com are EXCLUDING VAT and do not
include shipping costs, import duties, taxes and/or handling fees.
purchase contract is concluded only by correctly filling in the order
form published on the website and expressing the consent to the purchase
by adhering online.
The customer will take care to check the total amount including VAT and transport costs before purchasing.
Before confirming the order, the customer can choose between the following payment methods:
PAYPAL SERVICE: If you have a CREDIT CARD VISA, VISA Electron,
MasterCard, Maestro or PostePay you can pay conveniently via Internet
through PayPal, which ensures maximum safety and protection of privacy.
procedure is very simple: after you place your order on our website by
selecting "Credit Card" as form of payment, you will be redirected to
the secure server of PayPal, where you will be prompted to enter your
personal information and data relating to your credit card. This
information will NOT be sent to AWS, but will be handled directly by
PayPal. After this procedure the customer, which will then become a
registered member of PayPal, will immediately receive a notification of
payment to the email address indicated in the order confirmation. The
same notification is automatically sent also to AWS.
TRANSFER: If you choose this method of payment AWS will receive your
order confirmation with your e-mail address, and will respond by
indicating data bank for payment. The order will be processed after
receipt of the amount due.
NB: it is no longer necessary to go
to a bank to make a transfer, it is possible to do it online using the
services of home banking that many banks make available to their
In case of change of prices, those in the cart will
not be changed. The remaining prices could however be subject to change
without notice, according to current prices or possible promotions in
4 – WITHDRAWAL RIGHT
The right of
withdraw for products purchased through our on-line shop is governed by
Articles 64 and following of Legislative Decree. N. 205/2006 ("Consumer
Code"). The decision to exercise the right of withdrawal must be
communicated by the customer within 14 days from receipt of the product
ordered, by sending a registered letter with acknowledgment of receipt
AWS DEI F.LLI AMODEO MARCO E FEDERICO SNC
VIA W. TOBAGI 5
20081 ABBIATEGRASSO (MI)
customer must specify the intention to withdraw from the purchase (no
need to give reasons) and the product or products for which it intends
to exercise the right of withdrawal, attaching a copy of the documents
confirming the purchase.
The right of withdrawal can be
considered properly exercised, pursuant to the provisions of art. 64,
paragraph 2 of the Consumer Code, even if the client seeking to rely
send, within 14 days after receipt of the product, a notice of
cancellation by e-mail at firstname.lastname@example.org, with confirmation by
registered letter within forty-eight hours.
Upon receipt of the registered letter of communication of withdrawal:
- customer will receive via e-mail the authorization to return goods;
customer have to pack the product and any accessories and everything in
origin content, with the original carton in order to protect them from
- customer will need to ship the product intact, within 7 days from authorization to return, at the above address.
right of withdrawal is applied only to goods intact at the time of
return, pursuant to the provisions of art. 67, paragraph 2 of the
Consumer Code. Upon receipt of the package containing the returned
products, and made all the checks on the integrity of the property and
any accessories and all that originally contained in the package of the
same product, AWS will credit the amount of money received for the sale
of the product . Shipping costs are charged to the customer.
The right of withdrawal cannot be exercised in the event that the products are damaged or used by the customer.
5 – BUYER’S OBLIGATIONS
the on-line order is processed the Costumer should/must print and
retain these terms and conditions, in addition to the order confirmation
sent to the email address indicated in the order. It is strictly
forbidden to enter false and/or invented data in the registration
procedure necessary for carrying out the present contract and the
relative further communications; personal data and e-mail address must
be the only real personal data and not of third people.
6 – AUTHORISATION
compiling the specific space on the website, the Customer authorizes
AWS to use their credit card or other card issued in replacement
thereof, and to debit on their bank account, on behalf of AWS, the total
cost of the purchase made online. The procedure is carried out through
protected connection, directly linked to the bank holder and manager of
online payment service, to which AWS cannot access.
7 – DISPATCHING AND DELIVERY TIMES
will be send by currier and shipping costs will be calculated at the
time of confirmation, according to the destination, which must be
properly chosen from those proposed; the total amount to be paid will be
included in the invoice. AWS will then ship the goods CARRIAGE FREE.
website shows the estimated time for delivery; however, the Customer
acknowledges the remote possibility that some items may no longer be
available at the time. In this case, after the confirmation of the order
by e-mail, AWS will inform the Customer by telephone and/or through a
new e-mail and the order received shall, if so requested, be canceled.
In no case, any responsibility can be attributed to AWS for the lengthening of delivery times specified.
Delivery is available from Monday to Friday.
SHIPPINGS ARE NOT CARRIED OUT DURING CLOSING PERIODS FOR HOLIDAY:
FROM 25/07 TO 26/08 - FROM 20/12 TO 6/01
8 – LIABILITY FOR TRANSACTIONS AND SHIPPING
disclaims any responsibility in case of inefficiency due to force
majeure, events that may prevent the correct outcome of the contract,
and will not be responsible for losses or damage of goods during
It is also not responsible for any abuse or
fraudulent use of credit cards, checks and other means of payment,
because at no time during the purchase procedure AWS is able to
recognize the number of buyer's credit card, which, operating over a
secure connection, sends the data directly to the bank that manages the
9 – COMMUNICATIONS
that communications by AWS occur by e-mail or, in case of extreme need,
can be contacted by telephone by the staff.
10 – CONTRACT RESOLUTION AND TERMINATION CLAUSE
has the right to terminate the contract by giving notice to the
customer, with adequate and justified reasons. In this case, the
customer shall only be entitled to a refund of the amount already paid.
obligations assumed by the Customer (see section 4) as well as the
guarantee of successful completion of payment the customer makes, are
essential, so that by express agreement, the failure by the Customer to
only one of these obligations will lead to termination of the contract
without the need for judicial decision, save the right for AWS to sue
11 – APPLICABLE LAW
contract between the Customer and AWS is concluded in Italy and governed
by Italian law. For the resolution of civil and penal controversies
arising from the completion of this contract of sale at a distance, if
the Customer is a consumer, the territorial competence is that of the
reference hole of his town of residence, in all other cases the local
jurisdiction is exclusively that of the Court of Milan.