Cookie Policy

The website www.flex-arm.com uses cookies and similar technologies to ensure proper operation and improve the browsing experience.

1. What are cookies

Cookies are short text fragments that allow the website to store information on the user's browser.

2. Types of cookies used

Technical cookies: Essential for functionality.
Analytics cookies: For aggregated statistics.
Profiling and marketing cookies: For personalized advertising. Require explicit consent.

3. Consent management

You can modify your cookie preferences at any time using the configuration panel that appears when accessing the site.

4. Policy updates

Last update: June 10, 2026.

Cookie name	Provider	Purpose	Expiry
crisp-client/domain-detect	Crisp Chat	Disables features for Crisp Chat that are having too many visitors at the same time	Session
crisp-client/session	Crisp Chat	Used to make the Crisp Chat consistant when going to your website. Without this cookie, the customer would have a new chat session everytime he switchs to a new page.	6 months
laravel_session	www.flex-arm.com	Cookie used to identify a session instance for the user.	1 day
PHP_SESSID	www.flex-arm.com	This cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.	Session
PrestaShop-#	www.flex-arm.com	This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.	480 hours
rc::a	Google	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	Persistent
rc::c	Google	This cookie is used to distinguish between humans and bots.	Persistent
__cfduid		Technical cookies required by CDN provider Cloudflare.	30 days

Cookie name	Provider	Purpose	Expiry
collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
r/collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
ssupp.chatid	Smartsupp	Conversation ID from live chat service provided by Smartsupp	Session
ssupp.group	Smartsupp	Last group of visitor from live chat service provided by Smartsupp.	Session
ssupp.vid	Smartsupp	Necessary for the functionality of the website's chat-box function.	6 months
ssupp.visits	Smartsupp	Number of previous visits, necessary to track for automatic messages from live chat service provided by Smartsupp.	6 months
_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_gat	Google	Used by Google Analytics to throttle request rate	1 day
_gat_gtag_UA_*	Google	Used to throttle request rate.	1 minute
_gat_gtag_UA_3880935_35	google
_gd#	Google	This is a Google Analytics Session cookie used to generate statistical data on how you use the website which is removed when you quit your browser.	Session
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day

Cookie name	Provider	Purpose	Expiry
ads/ga-audiences	Google	These cookies are used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.	Session
C	adform.net	Used to check if the user's browser supports cookies.	30 days
fr	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months
IDE	doubleclick.net	Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.	1 year
kk_leadtag	Kelkoo	Product price comparison.	1 year
NID	Google	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	6 months
sib_cuid	Sendinblue	Collects information on the user's website navigation and preferences - This is used to target potential newsletter based upon this information.	1 year
SL_C_#_KEY	Smartlook	Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	13 months
SL_C_#_SID	Smartlook	Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	13 months
SL_C_#_VID	Smartlook	Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	13 months
SL_L_#_KEY	Smartlook	Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	13 months
SL_L_#_SID	Smartlook	Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	13 months
SL_L_#_VID	Smartlook	Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	13 months
tr	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	Session
trkcg_fid	Carts Guru	Identify the user ID for remarketing services	30 days
trkcg_sid	Carts Guru	Identify the session for remarketing services	30 minutes
uid	adform.net	Registers a unique user ID that recognises the user's browser when visiting websites that use the same ad network. The purpose is to optimise display of ads based on the user's movements and various ad providers' bids for displaying user ads.	2 months
uid	Criteo	Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.	30 days
VISITOR_INFO1_LIVE	youtube.com	Tries to estimate the users' bandwidth on pages with integrated YouTube videos.	179 days
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Session
yt-remote-cast-installed	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
yt-remote-connected-devices	youtube.com	Stores the user's video player preferences using embedded YouTube video	Persistent
yt-remote-device-id	youtube.com	Stores the user's video player preferences using embedded YouTube video	Persistent
yt-remote-fast-check-period	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
yt-remote-session-app	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
yt-remote-session-name	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
_fbp	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months