COOKIE POLICY
AWS snc (site www.flex-arm.com) is committed to ensuring that your privacy is protected.
We aim to be as open and transparent as possible around the information we collect when you visit our websites, including through the use of "cookies".
This policy explains what cookies are and how we use them. It also explains the different types of cookies we use, and how you can change or delete them.
WHAT IS A COOKIE?
Cookies are small text files they are stored by your browser onto your computer or mobile device. They are widely used in order to make websites work or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient (eg by remembering your user preferences).
Most web browsers automatically accept cookies, but if you do not want information collected this way, there is a simple procedure in most browsers that allows you to deny or accept the cookies feature (please read section 3 below for more details about how to do this).
WHAT COOKIES ARE WE USING?
TECHNICAL COOKIES
This type of cookies allows the proper operation of certain sections of the Website. There are two categories: persistent (after closing the browser are not destroyed but remain up to a preset expiration date) and session (erased every time the browser is closed). These cookies are necessary then to view the Website and are only related to technical services offered and will therefore always used and posted, unless you change the settings in your browser.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
| crisp-client/domain-detect | Crisp Chat | Disables features for Crisp Chat that are having too many visitors at the same time | Session |
| crisp-client/session | Crisp Chat | Used to make the Crisp Chat consistant when going to your website. Without this cookie, the customer would have a new chat session everytime he switchs to a new page. | 6 months |
| laravel_session | www.flex-arm.com | Cookie used to identify a session instance for the user. | 1 day |
| PHP_SESSID | www.flex-arm.com | This cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. | Session |
| PrestaShop-# | www.flex-arm.com | This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification. | 480 hours |
| rc::a | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | Persistent | |
| rc::c | This cookie is used to distinguish between humans and bots. | Persistent | |
| __cfduid | Technical cookies required by CDN provider Cloudflare. | 30 days |
ANALYTICAL COOKIES
In order to analyze website traffic and usage, we use Google Analytics a web analytics service provided by Google Inc. ("Google") that uses cookies (small text files) that are stored on your computer for analysis. Data are collected anonymously and aggregated: Google Analytics does not identify individual users or associate your IP address with any other data held by Google. To consult Google's privacy policy regarding the Google Analytics service, visit the website:
To learn about the privacy policy of Google, visit the website http://www.google.com/intl/it/privacy/privacy-policy.html
Google Analytics cookies can be rejected according to the procedure indicated by Google (https://tools.google.com/dlpage/gaoptout?hl=en).
If you continue to use the Website without rejecting Google Analytics cookies, you agree that Google will treat your data and share it with Impresind. You can find the general information on privacy and cookies here: https://www.google.com/intl/policies/privacy/.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
| collect | It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels. | Session | |
| r/collect | It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels. | Session | |
| ssupp.chatid | Smartsupp | Conversation ID from live chat service provided by Smartsupp | Session |
| ssupp.group | Smartsupp | Last group of visitor from live chat service provided by Smartsupp. | Session |
| ssupp.vid | Smartsupp | Necessary for the functionality of the website's chat-box function. | 6 months |
| ssupp.visits | Smartsupp | Number of previous visits, necessary to track for automatic messages from live chat service provided by Smartsupp. | 6 months |
| _ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | |
| _gat | Used by Google Analytics to throttle request rate | 1 day | |
| _gat_gtag_UA_* | Used to throttle request rate. | 1 minute | |
| _gat_gtag_UA_3880935_35 | |||
| _gd# | This is a Google Analytics Session cookie used to generate statistical data on how you use the website which is removed when you quit your browser. | Session | |
| _gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day |
THIRD PARTY COOKIES
TawkConnectionTime www.tawk.to/privacy-policy
GOOGLE MAPS
These cookies are used by Google to store preferences and user information each time they visit web pages containing geographical maps of Google Maps. These cookies contain sufficient information to allow tracking. They are used only on pages where there is the Google map.
| Cookie name | Provider | Purpose | Expiry |
|---|---|---|---|
| ads/ga-audiences | These cookies are used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. | Session | |
| C | adform.net | Used to check if the user's browser supports cookies. | 30 days |
| fr | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months | |
| IDE | doubleclick.net | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 1 year |
| kk_leadtag | Kelkoo | Product price comparison. | 1 year |
| NID | Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. | 6 months | |
| sib_cuid | Sendinblue | Collects information on the user's website navigation and preferences - This is used to target potential newsletter based upon this information. | 1 year |
| SL_C_#_KEY | Smartlook | Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. | 13 months |
| SL_C_#_SID | Smartlook | Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. | 13 months |
| SL_C_#_VID | Smartlook | Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. | 13 months |
| SL_L_#_KEY | Smartlook | Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. | 13 months |
| SL_L_#_SID | Smartlook | Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. | 13 months |
| SL_L_#_VID | Smartlook | Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. | 13 months |
| tr | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | Session | |
| trkcg_fid | Carts Guru | Identify the user ID for remarketing services | 30 days |
| trkcg_sid | Carts Guru | Identify the session for remarketing services | 30 minutes |
| uid | adform.net | Registers a unique user ID that recognises the user's browser when visiting websites that use the same ad network. The purpose is to optimise display of ads based on the user's movements and various ad providers' bids for displaying user ads. | 2 months |
| uid | Criteo | Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. | 30 days |
| VISITOR_INFO1_LIVE | youtube.com | Tries to estimate the users' bandwidth on pages with integrated YouTube videos. | 179 days |
| YSC | youtube.com | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session |
| yt-remote-cast-installed | youtube.com | Stores the user's video player preferences using embedded YouTube video | Session |
| yt-remote-connected-devices | youtube.com | Stores the user's video player preferences using embedded YouTube video | Persistent |
| yt-remote-device-id | youtube.com | Stores the user's video player preferences using embedded YouTube video | Persistent |
| yt-remote-fast-check-period | youtube.com | Stores the user's video player preferences using embedded YouTube video | Session |
| yt-remote-session-app | youtube.com | Stores the user's video player preferences using embedded YouTube video | Session |
| yt-remote-session-name | youtube.com | Stores the user's video player preferences using embedded YouTube video | Session |
| _fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months |
OTHER THIRD PARTY COOKIES
We are not always able to control cookies that are stored by third parties through our Website. This, in particular, can occur when the page contains the so-called embedded elements: texts, documents , pictures or short videos that are stored elsewhere, but are displayed in or through our website. Therefore, if the Website was detected a cookie of this type is not present in the list provided, please let us know. Alternatively, please contact those third parties directly involved and ask questions about the cookies they send, to what purpose, what is their life like and ensure the privacy of users.
HOW TO CONTROL AND DELETE COOKIES
If you wish to restrict or block the cookies which are set by us, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.
CONSENT
By accessing the Website, you agree that this cookie policy will apply whenever you access the Website on any device. Any changes to this policy will be posted here. We reserve the right to vary this policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitues your agreement to all such changes.